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FAQ
Why should I trust Jem Cleaning?
We’re proud to offer professional house cleaning services and employ residential housekeepers who pride themselves on top-quality services. After undergoing an extensive background check, each member of our team is thoroughly trained on every step of our detailed cleaning plans.
What should I do before Jem Cleaning arrives?
To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive. We also ask that your sink be free of dishes to allow our cleaning technicians to clean your sink to a shine. Following through with these requests will help both your family and our team ensure that all of your possessions are in a safe place.
Do I need to be home for every cleaning service?
You do not need to be home. Because we work on a 7:30 am to 5:00 pm schedule, Monday to Friday, most of our customers aren’t home when we arrive.
What if my scheduled cleaning service falls on a holiday?
During the event that one of your routine cleanings falls on a holiday, we’ll reach out to you with an alternative cleaning day. We’ll do our best to work with your schedule.