PRIVACY POLICY

JEM CLEANING

Last Updated: February 24, 2025

INTRODUCTION

JEM Cleaning (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cleaning services, visit our website, or otherwise interact with our business.

This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. By using our services, you consent to the data practices described in this Privacy Policy.

INFORMATION WE COLLECT

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, address, telephone number, email address
• Payment Information: Credit card details, billing address, banking information
• Service Information: Service preferences, scheduling details, property access information
• Communication Records: Customer service interactions, feedback, complaints
• Employment Information: If you apply for a job with us, we collect resume data, employment history, and qualifications

Non-Personal Information

We may also collect non-personal information, including:

• Usage Data: How you interact with our website, including pages visited and time spent
• Device Information: IP address, browser type, operating system
• Service Analytics: Frequency of service, common requests, service efficiency metrics

HOW WE COLLECT INFORMATION

We collect information through:

• Direct interactions when you provide information to us
• Automated technologies when you visit our website (cookies, web beacons)
• Third parties (with your consent) such as credit agencies or referrals
• Public sources where permitted by law

HOW WE USE YOUR INFORMATION

We use your personal information to:

• Provide and improve our cleaning services
• Process payments and maintain accounts
• Communicate with you about services and promotions
• Respond to inquiries and provide customer support
• Comply with legal and regulatory requirements
• Protect our rights, property, and safety
• For other purposes with your consent

LEGAL BASIS FOR PROCESSING

We process your personal information based on:

• Your consent
• The performance of a contract with you
• Compliance with legal obligations
• Our legitimate business interests

DISCLOSURE OF YOUR INFORMATION

We may share your personal information with:

• Service Providers: Third parties who perform services on our behalf (payment processors, IT services)
• Legal Requirements: When required by law, court order, or governmental regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: In other cases with your explicit consent

We do not sell your personal information to third parties.

DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or for legitimate business purposes. When personal information is no longer needed, it will be securely deleted or anonymized.

DATA SECURITY

We implement appropriate technical and organizational measures to protect the security of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

YOUR PRIVACY RIGHTS

Under Canadian privacy laws, you have the right to:

• Access your personal information
• Correct inaccurate personal information
• Withdraw consent for future use and disclosure
• File a complaint about our privacy practices
• Request information about our policies and practices relating to third-party service providers

To exercise these rights, please contact us using the information provided in the “Contact Us” section.

COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar tracking technologies to enhance your experience and collect information about how you use our website. You can control cookies through your browser settings.

CHILDREN’S PRIVACY

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information as soon as possible.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have different data protection laws. When we transfer your information, we will take appropriate measures to ensure that your privacy rights continue to be protected.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.

CONTACT US

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

JEM Cleaning
 [Insert Street Address]
 [City, Province, Postal Code]
 Email: privacy@jemcleaning.ca
 Phone: [Insert Phone Number]

ACCOUNTABILITY

We have designated a Privacy Officer who is responsible for our compliance with this Privacy Policy and applicable privacy laws. You may contact our Privacy Officer using the contact information provided above.

REGULATORY OVERSIGHT

If you are not satisfied with our response to your privacy concern, you may contact the Office of the Privacy Commissioner of Canada:

Office of the Privacy Commissioner of Canada
 30 Victoria Street
 Gatineau, Quebec K1A 1H3
 Toll-free: 1-800-282-1376
 www.priv.gc.ca